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Siemens Enhances Contact Center Suites

Overview The rapidly changing corporate call center environment has been driven by a recent increase in mergers and acquisitions, the introduction of new telephony technology platforms, and the requirement to rapidly grow successful operations across multiple offices. These factors have forced IT managers to seek out solutions that can be consistent across a single, scalable platform capable of integrating with legacy telephony equipment. This paper discusses about the latest version of Siemens HiPath ProCenter Suites which is a major enhancement of today’s HiPath ProCenter offering. The product is offered in three levels of call routing sophistication and CRM integration diversity.

Further White Paper Details
Publisher	Siemens	File Format	PDF, requires Acrobat Rdr 5
Date Published	January 2003	Downloads	17
Format	White Papers
Topics	Call Center - Contact, CRM, TCP - IP

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