Call Center - Contact White Papers

Beyond the Contact Center

Overview Today’s contact centers carry a design legacy based on a telephony model of wired desktops and phones, mainframe or client server computer systems and a relatively static environment. Beyond a single point of entry to the organization, contact centers are seen as a “buffer zone” to insulate the vast majority of a company’s employees from incoming customer interactions.

Further White Paper Details
PublisherSiemens File FormatPDF, requires Acrobat Rdr 5
Date PublishedFebruary 2003 Downloads13
FormatWhite Papers   
Topics
Thin clients switch on digitally excluded

Thin clients switch on digitally excluded

Case study: Digital inclusion project tackles social exclusion in Liverpool more

Renault goes multilingual

Renault goes multilingual

Case study: Translation tech turns docs into 23 languages… more


Quick Sitemap Links: