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Cisco IP Communication Solutions

Overview This white paper focuses on Cisco IP Communication solutions which leverages a single network infrastructure to enhance organizational and employee productivity, improve customer service, deliver significant ROI, and maintain company’s distinctive advantages in today’s competitive global economy. Those solutions include IP telephony, multi-channel contact centers, unified communications, and IP-enabled video.

Further White Paper Details
Publisher	Cisco	File Format	PDF, requires Acrobat Rdr 5
Date Published	June 2002	Downloads	16
Format	White Papers
Topics	IP Technologies, VoIP - IP Telephony, Call Center - Contact

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Managing convergence - the key points every company should know about

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Behind the Headlines: ex-IT directors dismiss wastage claims as 'bean-counting'

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Channel:
IT Director

Pipe dream? Welcome to the converged office of the near future

It certainly has always been Cisco’s intention to make a serious play in the video market with its enterprise IP telephony systems and this product is expected to be the fruit of that ambition. These can range from a PC softphone with a Bluetooth...

VoIP shaking up telecoms

Of 1,232 executives surveyed worldwide, 78 per cent of large companies say they are deploying IP telephony - largely to enhance communications with IP applications and services such as video conferencing.

Channel:
Telecoms
Tags:
voip

Tech Visions: New media is IT's next frontier

Audio, image data types, internet telephony and video present new challenges for CIOs responsible for corporate performance, security and productivity. But video in particular eats up network bandwidth while raising issues relating to copyright and...

IP telephony gives better customer service

British executives think the ability of IP telephony to integrate voice, video and data could improve customer service and call centres, according to new research. Nearly 70 per cent also believe IP telephony could improve access to mobile or...

Channel:
VoIP
Tags:
lans,
call centre,
ip telephony

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