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Achieving Higher Value through Consolidated Support for Mainframe Environments

Overview Along with substantial cost savings, the benefits of alternative maintenance include faster restore times, a single point-of-contact for all maintenance activities, simplified service contacts and reduced staff workloads. The alternative service provider must have the people and processes in place to meet a demanding range of requirements. These requirements include remote support and diagnostic capabilities, access to certified and trained technicians, access to microcode updates and engineering changes, high-caliber technical support specialists, and the ability to escalate problems to OEMs. This white paper discusses about all these elements, which is present in StorageTek Enterprise Support Services offerings for mainframe environments.

Further White Paper Details
Publisher	StorageTek, Storage Technology Corporation	File Format	PDF, requires Acrobat Rdr 5
Date Published	October 2003	Downloads	7
Format	White Papers
Topics	Mainframes, Server Consolidation

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