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A Technical Brief on Cross Platform Integration: Interoperability of Avaya Integration Center, Cisco Intelligent Contact Management and Siebel 7

Overview This white paper describes the success of the new engineers and tools in working with a $29B global insurance firm to demonstrate full interoperability between Avaya’s Interaction Center (IC) 6.0, Cisco’s Intelligent Contact Management (ICM) software, and the Siebel 7 CRM application. At the conclusion of the trial, the Avaya IC, Cisco ICM and Siebel 7 technologies were successfully configured, integrated, and tested as a total, fully-interoperating solution. As a result, the customer selected Avaya IC 6.0 or its production contact center solution.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	November 2003	Downloads	127
Format	White Papers
Topics	Call Center - Contact, CRM, EAI

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