And yet, like many new disciplines, the value of customer relationship management is in danger of getting lost in an alphabet soup of acronyms - CRM, SFA, CSS, CIS, EMA, e-everything. Major areas include customer support and service (CSS), sales...
Layering WS-Reliability on top of Soap gives businesses that deploy web services the flexibility to use different network transport protocols, representatives from the authoring companies said. The "loosely coupled" model that web services...
Microsoft representatives attended the first meeting but decided to break with the working group after one day. The ability to automate a multistep business process using web services - called choreography or orchestration - is an important...
Communications devices using the chip will be available in the first half of next year, according to company representatives. It is also expected to include Wireless SpeedStep, which aims to balance computing use and battery consumption, and Quick...
This latest version combines the Unified Modeling Language (UML) 2.1 specification and an intuitive interface to deliver new features focused on creativity, usability, accountability, integration and software-system analysis.
Representatives from both Microsoft and the Computing Technology Industry Association (CompTIA), in a briefing last week, said they will hold various campaigns, as well as talks with government and private-sector groups, with the aim of...