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Credit Union Australia Improves Customer Service Using IBM Solutions

Overview Credit Union Australia (CUA) is Australia's largest credit union with more than $1.4 billion in assets, 170,000 members and 41 branches across three states. CUA was planning a new LAN infrastructure with the move to the new head office; Cisco's IP telephony provided an integrated solution. The IBM solution implemented at Credit Union Australia included both Cisco hardware and PSL call centre software. The solution entailed the complete replacement of CUA's telephony and data environment, and will initially be used in the company's head office, in Brisbane. PSL call centre software will provide a new window based, graphic interface.

Further White Paper Details
Publisher	IBM	File Format	HTML
Date Published	March 2004	Downloads	18
Format	Case Studies
Topics	VoIP - IP Telephony, Call Center - Contact, x86-standard Servers

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