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Without Any Promotion, Onestar Communications Signs Up 500 Customers for Access within A Few Weeks of Launch, With a Solution from KSA

Overview OneStar Communications, Inc. provides market-leading integrated telecommunications solutions. As a result of robust growth, OneStar needed to hire a large number of customer service representatives - a difficult prospect in today's competitive labor market. KSA was aware of OneStar's staffing challenges and seized the opportunity to help them create a viable technology solution. KSA met with OneStar's Chief Information Officer (CIO) Mark Powers to discuss an Internet-based solution that would help cut costs by reducing the need to hire additional customer service representatives.

Further White Paper Details
Publisher	IBM	File Format	HTML
Date Published	March 2004	Downloads	1
Format	Case Studies
Topics	Mainframes, Application Servers, Java

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Trades Unions call for urgent Snooping Bill clarification

Two of the UK's trades unions are warning that the government's Regulation of Investigatory Powers (RIP) Bill is in urgent need of clarification. It puts unique powers in the hands of persons well below the ministerial level," Ryan added.

Channel:
Law & Policy

Diary of an ADSL disaster

During the last six months, Pollen Reed has listed six serious interruptions to its email and internet service and spoken to eight different customer service representatives. When pressed, customer services go as far as to say: "I have passed your...

Channel:
Comment & Analysis

Michael Dell steps down as Dell CEO

Although Dell has hired more support technicians and sales representatives, the task of living up to its reputation for excellent service while keeping costs low appears to be a challenge for the PC maker right now, analysts have said.

What is the future of your security?

Khalda Parveen, research analyst at Gartner, told the conference the managed security service model removes a great many headaches for companies, from budgeting and staffing the security effort to the daily fire-fighting of ensuring the system is...

VoIP providers grapple with emergency calls

US federal regulators have spent much of the past year prodding internet phone providers to link their customers to the enhanced 911 system but accomplishing that goal is no small feat, industry representatives said on Tuesday.

Channel:
VoIP
Tags:
e911,
voip

Skills Survey 2007: Banks hardest hit by staff crisis

diams; How the staffing crisis is deepening♦ How techie salaries are faring♦ Offshoring still a hot potato Skills Survey 2007: Staffing crisis deepens Software as a service, however, is not yet viewed as a viable alternative to...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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