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Air Canada Passengers Check in Faster with IBM Self-Service Kiosk

Overview Based in Quebec, Air Canada serves more than 30 million passengers a year and is widely recognized by major travel organizations for its stellar customer service. Air Canada has introduced 142 IBM self-service kiosks to improve the passenger experience at eight Canadian airports. Up to 50 percent of Air Canada's passengers are using the kiosks during peak periods, enjoying an 80 percent reduction in check-in time.

Further White Paper Details
Publisher	IBM	File Format	PDF, requires Acrobat Rdr 5
Date Published	March 2004	Downloads	160
Format	Case Studies
Topics	Mainframes, CRM

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BA off to a flier with self-service check-in

British Airways is bringing check-in times for customers down to under a minute with 190 new self-service kiosks at Heathrow and across its European destinations. The kiosks use IBM's self-service airline check-in software, which integrates with BA...

BA ups IT investment to £85m

Other initiatives underway include more self-service check-in kiosks at airports and functionality to allow passengers to print off their own boarding cards at home. The overall construction project is being handled by airports operator BAA, but BA...

Channel:
IT Director

Biometric airport security gets thumbs-up

Air travellers have backed biometric security checks after a four-month trial of the passenger screening technology at London's Heathrow airport. The manual check before security is then replaced by an automatic barrier activated by the passenger's...

Airlines see passenger self-service take off

Passengers are also turning to self-service kiosks to avoid queues with 37 per cent of plane travellers expected to use these kiosks during 2007, rising to 49 per cent next year. Among the low-cost airlines surveyed and the top 25 airlines (in...

Beijing airport gets in shape for Olympics

The terminal uses Sita's AirportConnect software on 330 check-in counters and will extend the software to 50 self service kiosks in time for the Olympics. Photos: Passenger's eye view of Heathrow Terminal 5

Airports spending $3bn to be tech high fliers

Around half of airports said self service could become the main way for passengers to check-in within the next two to five years, while only two per cent of respondents said they aren't planning to install any self-service kiosks at all.

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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