Derek Anderton, Internet manager at the Edinburgh call centre, said: "We use the Tribute system - a legacy mainframe inherited from British Rail. Efficiency in the existing centres has been dramatically improved by training agents in customer...
They say the constant application of new techniques to the old fashioned mainframe has made it more efficient than ever. The mainframe people invented it. Sadly, the virtues of the mainframe had become hidden by the sclerotic attitudes of all too...
Derek Anderton, internet manager at the Edinburgh call centre, said: "We use the Tribute system - a legacy mainframe inherited from British Rail. Efficiency in the existing centres has been dramatically improved by training agents in customer...
User education is very important. At least by getting together to discuss such issues the industry is formulating a plan of action and an understanding of which methods of blocking spam we should be developing and moving forward with.
The buildings, production plant layouts, manufacturing techniques and processes, management structures and methods - everything was standard. But then again I suspect there is an overt education, training and experience-gaining process also...
Much of the code forming the so-called 'legacy' that caused such anxiety at the millennium was written in the 70s and 80s. The signs are that most software written today is scrapped after much shorter periods than the 'legacy' despite the fact...