Service Level Management White Papers
The Process Management Architecture (PMA) Initiative Helps Lucent Technologies Address Customer and Market Needs with Improved Time to-market Responsiveness
Overview Lucent’s customers require products and services that result in higher revenues, lower costs, and increased end customer satisfaction for their businesses. Vendors that provide customers with products and services with high quality, ease of serviceability, which are delivered on time, and meet the market needs ultimately meet their customers’ most critical requirements. This paper address the Process Management Architecture (PMA) initiative that has been deployed across Lucent to assure that their products and services are meeting their customers’ requirements of value, revenue, and satisfaction.
| Publisher | Lucent Technologies | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | October 2003 | Downloads | 16 |
| Format | White Papers | ||
| Topics | |||
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