You are here: silicon.com > Resources > White Papers > IT Management > Business Functions > HR

HR White Papers

Employee Inter-Action Center

Tags:
hr

Overview To provide your employees with top-notch customer service, your human resources (HR) staff must respond quickly and accurately to employee inquiries. SAP can help you expedite the inquiry response process with an employee interaction center (EIC). This fully integrated offering delivers a world of information and resources to the desktops of your HR generalists, empowering them to respond efficiently to employee requests and helping them transition to strategic, service-oriented roles. And because it lets your HR staff work more productively, the offering also decreases service costs, increases corporate margins, and improves employee retention rates. This paper provides an overview on employee interaction center (EIC) and its benefits.

Further White Paper Details
Publisher	SAP AG	File Format	PDF, requires Acrobat Rdr 5
Date Published	October 2003	Downloads	98
Format	White Papers
Topics	HR, IT HR - Staffing - Training

Did you find this white paper useful?

Scottish Enterprise searches for ecommerce director

Scottish Enterprise said they were expecting a global response, and one employee commented: "We would be extremely surprised if the recruit is not a business person. The strategic framework on Connecting Scotland is available from http://www...

Channel:
IT Director

Top tips for happy end users

Update hardware and software to ensure systems run quickly and efficiently, allowing workers to react more rapidly to requests. IT is a great communications tool but there should always be room for face-to-face contact - over a half of office...

Channel:
IT Director

Meta Group Quarterly: How regulation is driving IT strategy

Global 2000 organisations should utilise the temporary lull to develop and deploy human capital management processes to enhance long-term retention, such as non-monetary employee recognition and strategic learning.

Channel:
Comment & Analysis

Michael Dell steps down as Dell CEO

Prices of parts such as RAM and LCD screens crept up through the last part of 2003, for example, putting some pressure on Dell's profit margins. Unlike IBM's recent shift in leadership, which brought sweeping changes for the company, Dell's...

Shocking state of IT customer support revealed

Computer firms completely ignored a "staggering 27 per cent" of email inquiries, the report noted. Poor response rates to customer emails were the biggest drag on high-tech companies' scores, with 45 per cent earning a "poor" rating for...

CIOs still under pressure to "do more with less"

Budgetary constraints, however, remain an issue and Gartner recommends adopting a "zero-based" budget to force tighter scrutiny of the proposed benefits of all IT spending requests throughout the year.

Channel:
IT Director
Tags:
cios,
gartner

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

HR White Papers

Employee Inter-Action Center

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific