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Smart Client Solution Helps Airborne Express Decrease Call Center Costs and Build Stronger Customer Connections
Overview In only 10 weeks, Airborne Express developed an add-in for Microsoft Outlook that enables customers to proactively track important packages. Users specify which packages they want to track by creating a new Outlook task, which automatically retrieves delivery status updates and presents them through a familiar user interface. Building its Microsoft .NET-connected solution on top of Outlook enabled Airborne to minimize costs and time-to-market while giving users all the benefits of a smart client application: a rich user interface, features that leverage the processing power of the desktop, seamless integration with other systems through Web services, and an ability to access and act on information when not connected to the Internet.
| Publisher | Microsoft | File Format | HTML & WORD |
|---|---|---|---|
| Date Published | October 2003 | ||
| Format | Case Studies | ||
| Topics | |||
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