You are here: silicon.com > Resources > White Papers > Professions and Industries > Financial Services > Bank Management

Branch Transformation: How to Dramatically Increase Cross-Selling and Lead Generation in the Branches

Tags:
bank management

Overview Watch this retail banking Web seminar replay to learn how your organization can increase sales effectiveness by providing employees with relevant real-time customer information to enable up-sell and cross-sell opportunities and to convert them into sales, capture new leads by targeting personalized offers to customers and automatically generating referrals based on customer response and improve customer retention and loyalty by enabling employees to understand customer needs with on-demand intelligence and action alerts.

Further White Paper Details
Publisher	Siebel Systems
Live Date	23rd October 2003 06:31 BST
Format	Webcast
Topics	Bank Management, CRM, Business Management

Did you find this white paper useful? 4 out of 14 users found this white paper useful

Privacy scandal: Dodgy data laws on the way

The documents reveal the Council of the European Union has given its backing to plans permitting the retention of phone, email, fax and internet communication data for up to seven years, giving law enforcement agencies the ability to 'fish' for...

Channel:
Law & Policy

The Bloor Perspective: Microsoft McCarthyism, e-banking and investment reforms

Datamonitor predicts that channel integration continues to be a priority as banks seek to improve service levels as well as customer retention and cross-sell rates. The web continues to be a great marketing and lead-generating channel, as the...

Channel:
Comment & Analysis

Banking guidelines to highlight impact of EU ecommerce laws

Creating a legal framework that will boost cross-border European ecommerce is a key part of banking and government guidelines issued this week aimed at creating a single The Financial Services Action Plan was formulated by the European Commission...

The Bloor Perspective: Frog kissing, relationship banking and the decline of TVs and papers

Against the background of almost continuous consumer confidence in the UK, advertising and the attendant revenue-generating opportunities have, since the beginning of the decade, maintained an important role for owners of most commercial websites.

Europe debates data sharing

As well as moves to set up the intelligence network, Clarke is looking to introduce new measures for the retention of communications data across Europe. The ministerial meeting, organised by the UK which now holds the EU presidency, will discuss...

Fighting against the data deluge

It's really accelerated cross-selling which, in the UK, is the holy grail of banking," he added. We are still seeing a lot of interest in the low-end BI space, retail is growing considerably and banking," said Goodnight.

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.