VoIP - IP Telephony White Papers

Customer Contact & Voice Portal Solutions - Engage Your Customers: Move beyond Loyalty

Overview This paper discusses how Engaged Business provides exceptional levels of personalized service, and outlines the 4 key technologies that make it possible to build an engaged application: IP, SIP, Web applications middleware and XML.

Further White Paper Details
PublisherNortel Networks File FormatPDF, requires Acrobat Rdr 5
Date PublishedNovember 2002 Downloads8
FormatWhite Papers   
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