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Using Integrated Information to Improve Contact Center Operations

Overview Watch this educational Web seminar replay to learn how Siebel Systems and SeeBeyond can help your organization increase agent efficiency, reduce call-handling times, and deliver better service by unifying disparate agent applications and leveraging customer-proven best practices, deploy prepackaged, call center-specific, end-to-end business processes that span multiple applications-and extend across organizational boundaries and reduce deployment risk and minimize the total cost of ownership by leveraging proven standards-based integration infrastructure technology that is robust, highly scalable, and reliable.

Further White Paper Details
Publisher	Siebel Systems
Live Date	1st October 2006 01:07 BST
Format	Webcast
Topics	Call Center - Contact

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