VoIP - IP Telephony White Papers
IP Telephony and the Contact Center
Overview This paper explores the business benefits and operational models where unique Avaya contact center solutions are deployed on IP based networks for immediate and compelling financial return. This paper assumes that the reader has some fundamental understanding of VoIP and IP Telephony technology basics. For the purpose of this discussion, VoIP is the transmission of voice conversations over an IP based data network and represents an alternative transport method to the more traditional Time Division Multiplexing (TDM) or circuit switching. IP Telephony is the collective set of software based voice applications that transport voice via VoIP.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | June 2003 | Downloads | 12 |
| Format | White Papers | ||
| Topics | |||
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