Outsourcing White Papers

Transforming Insurance Claims Processing using Outsourcing Services from Wipro Technologies

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• outsourcing

Overview One of the clients of Wipro Technologies is a leading insurance company based in the United States. It provides more than 16 million home, auto, business and life insurance policies to nearly 9 million households. It accomplishes this through a network of 15,000 agents, independent contractors and employees. The company had been struggling for years with insurance claims processing that was based around a mainframe legacy system and paper intensive environment. Redundancy and low productivity was compounded by a high error rate. The entire system needed to be revamped so that a more efficient and productive environment could be created. Wipro helped the clients to make the transition from the legacy system environment smoother by providing extensive training on the latest technologies, configuration management and project management techniques. They also provided consultancy services on SEI-CMM compliant software engineering processes.

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