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Cost Control - Risk Mgmt. White Papers

Outsourcing for Best Performance: One Company's Search for Stable, Yet Flexible IT Services

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cost control - risk mgmt.

Overview Blue Cross Blue Shield of Michigan (BCBSM) knows the value of Shakespeare's admonition to measure twice, cut once. When a previous relationship with an IT outsourcing provider ended abruptly, the company wasn't ready to give up on the concept. In 2000, the organization was looking at how to manage costs while addressing how to provide resources for its help desk and desk-side support for 8,600 users and its locations throughout Michigan. After a thorough analysis of service providers responding to an RFP, BCBSM made a final decision to arrange for the services from Compaq (now HP). In fact, BCBSM decided to broaden the prior scope of services to those provided by HP to include asset management, IT shipping/receiving and warehousing, desktop and portable computer configuration and hardware refresh.

Further White Paper Details
Publisher	Everest Partners LP	File Format	HTML
Date Published	June 2003	Downloads	53
Format	Case Studies
Topics	Cost Control - Risk Mgmt., Outsourcing, Resources Mgmt.

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