Outsourcing White Papers

Outsourcing Unlocks Tremendous Efficiency and Productivity Gains in a Previously Disparate But Critical Business Process

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Overview One of the outsourcing clients of Progeon is a high-tech equipment manufacturer with over US $ 20bn in annual sales, was not entirely satisfied with the existing relationship with their third party service provider. However, the client was concerned about outsourcing these activities as almost 90-95% of the total sales were routed through these centers and thus quality of delivery was of utmost importance. All target dates for the live processes have been met on time or before time. From September, the team is also providing French and German language support to the client. Some of the key benefits of this project were standardization and centralization of disparate processes and establishment of common process auditing norms, 50% reduction in cycle time in one process and headcount reduction of 20% in another due to productivity improvements, Consistent outperformance in Metrics as per SLA and 30-35% savings in annual costs due to outsourcing with reduction in direct client involvement.

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