Outsourcing White Papers
Strengthening Competitive Position Through Outsourcing Complex Mortgage Service Operations
Overview A US based $ 1.6 billion mortgage loans and investment products firm, which experienced significant profit and revenue growth over the last 2 years due to the mortgage sector boom, wanted to further strengthen its competitive position in the marketplace. The company considered outsourcing mortgage servicing operations to India as part of its strategy to achieve its objective and chose to partner with Infosys-Progeon for the design and implementation of this initiative. Progeon performed a detailed assessment of call center effectiveness and efficiency and recommended operation and IT improvements to reduce cost per call by 25%. The initiative promised the client an additional 30% saving in costs and an improvement in service levels by over 25% in the first 2 years. Successful execution of outsourced process has lead to client ramp-up of over 300% since the beginning of the outsourcing relationship.
| Publisher | Progeon Ltd. | File Format | HTML |
|---|---|---|---|
| Date Published | September 2003 | Downloads | 4 |
| Format | Case Studies | ||
| Topics | |||
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