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Use Integrated Information to Improve Contact Center Operations

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call center - contact

Overview Watch this educational Web seminar replay to learn how Siebel Systems and SeeBeyond can help your organization increase agent efficiency, reduce call-handling times, and deliver better service by unifying disparate agent applications and leveraging customer-proven best practices, deploy prepackaged, call center-specific, end-to-end business processes that span multiple applications-and extend across organizational boundaries, reduce deployment risk and minimize the total cost of ownership by leveraging proven standards-based integration infrastructure technology that is robust, highly scalable, and reliable and derive more value from your existing investments with real-time integration solutions for connecting to third-party and legacy applications.

Further White Paper Details
Publisher	Siebel Systems
Live Date	15th September 2003 17:01 BST
Format	Webcast
Topics	Call Center - Contact

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