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Ontario Justice Ministry Case Study: Microsoft Interactive Training Reduces Help Desk Calls by 80 Percent
Overview The Ontario Justice Cluster is a Canadian Provincial Ministry that establishes and administers policies and standards governing policing excellence, the justice system, emergency measures, scientific investigations, fire safety services, the coroner's system, and victim assistance for approximately 12 million citizens. The Justice Cluster needed a flexible, comprehensive training solution to prepare employees for the new desktop standard. They also wanted to minimize the flood of support calls normally associated with a desktop migration project - Microsoft Interactive Training was their solution. The Justice Cluster estimates that by using Microsoft's training modules during the rollout and as a help desk tool, the length of their average help desk call shrank by 80%.
| Publisher | Microsoft | File Format | HTML |
|---|---|---|---|
| Date Published | September 2003 | Downloads | 22 |
| Format | Case Studies | ||
| Topics | |||
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