The report, Vendor strategies in European Financial Services Outsourcing, predicts new vendors to the BPO market but says the "extremely competitive" outsourcing landscape in general will continue to be dominated by the big established players.
Companies are also no longer offshoring IT services to places such as India purely for cost cutting and cheap labour, and are considering it as part of a wider "globalisation" business strategy, TPI found.also saw a significant change in the...
BPO vendors have increased in size - and gained a greater range of competencies - after the recent wave of mergers and acquisitions. Financial services firms are becoming more motivated to consider this sort of business process outsourcing (BPO) as...
He said in a statement: "In the last year India's strength has emerged through large client wins, cross-border mergers and acquisitions, movement of the industry towards a stable pricing model and a gradual positive shift in the outsourcing debate.
Read more on outsourcing… in silicon.com's dedicated outsourcing channel The review quotes estimates that £12.4bn is spent on IT by the public sector and that the IT-heavy business process outsourcing market will grow to £7.5bn by 2012.
The world's fifth largest insurance group, owner of Norwich Union, struck an eight-year deal with Indian outsourcer WNS Global Services to run its business process outsourcing operations. More on outsourcing…
diams; Gov't stung by 'rip-off...
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