Service Level Management White Papers
Managed Objects Formula: Business Service Management with Unicenter TNG
Overview IT nowadays, is increasingly held accountable not for pieces of technology, but for the provision of business services. Enterprise management solutions like Unicenter TNG are a positive step toward achieving BSM. Unicenter TNG alone, however, cannot provide a complete solution. What Unicenter TNG does provide is an effective way to instrument and administer individual resources across the infrastructure. But the resulting wealth of management data does not explain how individual resources combine to support business services. Without that information, IT cannot manage in a business context. Instead, it is forced to manage in a vacuum. Thus, the challenge is to translate Unicenter TNG's management data into business terms. To make BSM a reality, Managed Objects developed formula, translates technology into business terms by leveraging previously unrelated fault, availability, health/status and performance data from Unicenter TNG and any other underlying management systems. formula's business-centric approach provides Unicenter TNG environments with a proactive way to identify and resolve problems as well as to more rapidly harness the full functionality of their existing management systems.
| Publisher | Managed Objects | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | May 2001 | Downloads | 21 |
| Format | White Papers | ||
| Topics | |||
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