Service Level Management White Papers
Managed Objects' Business Service Analyzer: A Technical Overview
Overview IT organizations are being asked to deliver more business services and higher business availability. These organizations are, at the same time, being pressured to reduce or maintain their budgets. To succeed in this environment, IT must become accountable to the lines of business, both for the services it provides and the costs it incurs. The problem is that traditional approaches to performance management and service level agreements (SLAs) focus on the availability of technology components. What's missing is a way to relate IT's mission cost-effectively delivering services to line-of-business goals, such as maximizing revenues. Delivering both capabilities is what Managed Objects' Business Service Analyzer (BSA) is all about. This paper gives audience a simple way to analyze business and technology performance to deliver business service level agreements (BSLAs). With BSA's unique approach, IT can guarantee the service levels the business demands in the most cost effective way possible.
| Publisher | Managed Objects | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | March 2003 | Downloads | 6 |
| Format | White Papers | ||
| Topics | |||
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