Infrastructure Management White Papers

IT Service Management: It's About the Customer

Overview ITSM is a set of processes and procedures that help organizations ensure that end users are getting what they need from the IT organization. In this paper, David Nichols, president of MacKAY Management USA LLC, a consulting and educational firm in El Cajon, Calif., uses the analogy of subscribing to a carrier for long-distance telephone service to describe ITSM.

Further White Paper Details
PublisherJupiterMedia File FormatHTML
Date PublishedJuly 2003 Downloads8
FormatWhite Papers   
Topics
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