You are here: silicon.com > Resources > White Papers > Enterprise Applications > CRM

CRM White Papers

PeopleSoft Customer1 Implementation

Tags:
crm

Overview The purpose of this white paper is to present the Customer1 Project's most important elements so readers can make more informed decisions about embarking on similar projects of their own. The analysis presents the scope of the undertaking and the benefits that were achieved and gives the reader a head start on learning from the PeopleSoft-Sun experience. Customer1 is being implemented in phases beginning with the Sales & Marketing module already in production. Phase two will extend the system's applicability into Support providing PeopleSoft 8 CRM's benefits to PeopleSoft's call center and to customers themselves, who will portal access to their own cases. Phase three will integrate back office Financials applications CRM system, providing a complete 360° view of the customer.

Further White Paper Details
Publisher	Sun Microsystems	File Format	PDF, requires Acrobat Rdr 5
Date Published	January 2002	Downloads	10
Format	White Papers
Topics	CRM, Project Management, Application Servers

Did you find this white paper useful?

Sage 1000 - Breakdown The Barriers To Business

Publisher:
Sage

Sage 1000 - Business On The Move

Publisher:
Sage

Sage 1000 Assembling The Jigsaw - Realising the value of data

Publisher:
Sage

Sage 1000 Making IT Happen - Implementing front and back office integration

Publisher:
Sage

The Markets in Financial Instruments Directive (MiFID) - Implications for UK Financial Services Companies

Publisher:
Touchstone

Quocirca's Straight Talking: Tune in to the customer

How the PeopleSoft reseller achieved this was by realising that these mature customers were second- or, in some cases, third-generation users of enterprise systems and had last embarked on a selection process about five years ago.

Channel:
Applications
Tags:
erp,
sap,
crm

Strategic Vision: Giga Information Group on CRM

However, companies must expect to supplement these suites with best-of-breed marketing automation and analysis vendors, as well as custom enterprise integration to back-office SAP, Baan, Oracle, and PeopleSoft systems.

Channel:
Comment & Analysis

IT managers say: 'Don't blame us for the lack of flexible working'

Unsurprisingly, that has provoked a deluge of responses from our readers - according to most IT managers, the main barriers are in fact a lack of board-level understanding, and a lack of money. On a final note, implementing PeopleSoft HRMS reduced...

Channel:
PDAs

Analysis: E-procurement back on the agenda

In an interview with silicon.com at the company's annual conference in Venice, Calderoni said the addition of FreeMarkets' services and consulting gives the company a huge cross-sell opportunity and gives it a much broader offering to fend off...

Channel:
IT Director

SAP boss speaks out on Microsoft CRM 'fears'

Our CRM revenues are more than PeopleSoft's total revenues. Charles Grover, PeopleSoft's director of CRM business EMEA, claimed independent research confirms his company is indeed second only to Siebel.

Channel:
Applications

SME and CRM: Acronyms that go together like two peas in a pod

The SME CRM market has been attracting a lot of interest from the software big boys - think PeopleSoft, SAP, Siebel and increasingly the folks over in Redmond. A good CRM channel in Europe is a "necessary pre-requisite.and an asset that Microsoft...

Channel:
Applications
Tags:
sme,
crm,
microsoft

Featured White Papers

IDC reports on Novell's Secure Desktop Solution: A Modern-Day Marriage of Business Benefit and Risk Reduction

This IDC whitepaper examines how companies are turning to integrated security solutions, such as Novell Secure Desktop Solution, to deal with the vulnerability of mobile assets and implement a comprehensive security strategy.

Publisher:
Novell

Green IT: Reducing your Carbon Footprint with Citrix

Going green has become an imperative, not an option, for companies facing the new reality of balancing business objectives with dwindling environmental resources. Read on to learn how Citrix products can help bring environmental and organizational objectives into alignment by alleviating the energy impact of equipment needed to serve both the datacenter and the desktop.

Publisher:
Citrix Systems

Identity and Security Management and Strong Information Technology Goverance

A total identity and access management (IAM) – driven goverance, risk and compliance (GRC) solution should ensure foolproof and accurate measurements of policies and practises across the enterprise. This IDC white paper examines identity and security management (ISM) solutions and how these integrated offerings can play a key role in enforcing security compliance.