Help Desk White Papers
Bar-coding With Magic Service Desk Solutions
Overview IT devices are a company's most valuable asset. That is why so many companies are choosing to asset tag their important technology property. Asset tagging enhances security and productivity, by allowing companies to instantly locate, track, and configure their IT devices across the organization. Now Magic offers an advanced system for collecting and updating your asset tag information. Once it is captured in the Magic Service Desk (MSD) database, the asset information can also provide a timesaving reference for support and service. Storing asset identification data in the Magic system is a natural extension of the Magic database.
| Publisher | BMC Remedy | File Format | HTML |
|---|---|---|---|
| Date Published | October 2005 | Downloads | 17 |
| Format | White Papers | ||
| Topics | |||
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Policy and Procedures: Help Desk Service Level Agreement (SLA)
Technology support services are provided through the Information Technology Services (ITS) Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of...



