White Papers

Magic Change and Configuration Management: Keeping Up With Changing Environments

• Tags:
• sti knowledge,
• assessment,
• automate,
• address

Overview Magic Change and Configuration Management (MCCM) can help address the need for constant and rapid change in the highly complex business world. By leveraging both ISO and ITIL standards with STI Knowledge industry's recognized best practices, this adaptable application enables business to assess the impact, risk, and resource requirements associated with changes, and then use the assessment to create plans and automate approval functions to implement those changes. It not only handles scheduling and task assignments, but also provides tools for reviewing the performance of change plans and for improving change processes.

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