Infrastructure Management White Papers

A Framework for Incident and Problem Management

Overview This whitepaper defines incident and problem management based on the Information Technology Infrastructure Library (ITIL) Service Support best practices and INS's experience in the industry. It further explains the differences between incident management and problem management and offers a frame work for addressing both activities.

Further White Paper Details
PublisherInternational Network Services File FormatPDF, requires Acrobat Rdr 5
Date PublishedApril 2003 Downloads22
FormatWhite Papers   
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