The best way to view enterprise resource planning (ERP) applications is that they support the business process needs of an organisation. Primarily, they have focused on the foundation (planning/managing) part of the customer cycle (order entry...
The author, Bernt Ostergaard, is research director for European telecommunications at Giga Information Group. Prior to joining Giga, Bernt was research director at Informedica A/S, and from 1993 to 1996 was the senior European analyst in Meta Group...
Will Cappelli is one of Giga's most experienced analysts, and specialises in the areas of outsourcing, service management, and network and systems management technologies. Despite this, many companies continue to balk at spending significant sums...
Will Cappelli, vice president of Giga Information Group, has joined Silicon.com's line-up of top columnists. In his first article, Cappelli examines the thorny topic of cost-justifying IT spend - and suggests that old ways of measuring return on...
Will Cappelli is one of Giga's most experienced analysts, and specialises in the areas of outsourcing, service management, and network and systems management technologies. Ebusiness has unquestionably enhanced the importance of IT organisation and...
Will Cappelli is one of Giga's most experienced analysts, and specialises in the areas of outsourcing, service management, and network and systems management technologies. Over the past six months, the trade press and finance experts have...
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