Overview
In the drive to manage the customer throughout the entire product life cycle, leading high-tech
companies such as Sun Microsystems, Hewlett-Packard, and Sybase have invested in customer
relationship management (CRM) solutions to manage their front-end (customer-facing) business
processes: sales, marketing, and service. High-tech firms have begun to realize the promise of a
collaborative, real-time enterprise by deploying CRM solutions to streamline business processes
and to improve information flows. By providing relevant and timely customer information
throughout the product life cycle, high-tech firms can more effectively design, produce, and sell
products¾improving customer satisfaction and loyalty. This paper illustrates how leading hightech
companies are including customer input within each step in the product life cycle to reduce
costs and generate more revenue.
In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?
ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.
In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.
This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.
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