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Customer Support Services White Papers

Best Practices in Insurance Customer Service

Overview Because of recent market trends, insurance and financial organizations are facing pressure from multiple directions. Convergence and globalization are causing increased competition amongst companies. However, Customer demands for personalized service are also continuing to increase. This white paper discusses how one customer service application solution can help in customer relationship management by tying together disparate systems to provide the highest levels of service across lines of business and service channels.

Further White Paper Details
Publisher	Siebel Systems	File Format	HTML & PDF
Date Published	April 2003	Downloads	185
Format	White Papers
Topics	Customer Support Services, CRM, Groupware - Workflow, ERP, Sales Force Automation

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Strategic Vision: Giga Information Group on CRM

And most importantly, don't forget vertical-specific channels such as kiosks and point-of-sale devices, ATMs, and online catalogue applications. The lines are blurring between sales, service and support.

Channel:
Comment & Analysis

Siebel - getting to know the gorilla

The company demands substantial payments into a 'joint marketing fund' before access to lucrative Siebel business is granted. Hence the new plans - moving into e-government, 'employee relationship management' (a front-end for human resources...

Channel:
Comment & Analysis

The Bloor Perspective: IM compatibility, mighty Borland and QXL's turnaround

In many corporations, instant messaging can provide backbone support to disparate projects, open up whole new channels of communication, and prove essential to the success of many an initiative. That's before you even consider the suitability of IM...

Channel:
Comment & Analysis

The Bloor Perspective: Microsoft McCarthyism, e-banking and investment reforms

Perhaps more along the lines of what is being considered now - an intelligent combination of branch networks, better CRM technology and web channels. Further, other channels such as interactive TV and mobiles have failed to catch on too.

Channel:
Comment & Analysis

Inside offshoring: India's telecoms infrastructure

That ultimately means reliable, reasonably priced, leased lines and other fat pipes. To add another layer of complexity, factor in modern applications for customer relationship management from vendors such as PeopleSoft, SAP and Siebel.

Banks held back by "disconnected" communication channels

High customer turnover and increasing competition are placing enormous pressure on large banks to rethink their business strategies, said Datamonitor customer relationship management analyst Peter Ryan.

Channel:
WebWatch
Tags:
crm,
banks

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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