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Systems Integration White Papers

Chordiant CRM and Cisco ICM Integration

Tags:
systems integration

Overview Chordiant Software delivers an integrated, multi-channel CRM solution that provides a single view of the customer by integrating data from many diverse sources, and allows a business to implement best practices during every contact. Applications include built-in support for voice, data, legacy systems, and Internet integration plus a comprehensive workflow engine. Integration between Chordiant CCS and Cisco ICM software leverages this single customer view in the intelligent routing of voice and data, helping to increase customer satisfaction by personalizing each interaction. This white paper provides details about this issue.

Further White Paper Details
Publisher	Cisco Systems, Inc.	File Format	HTML & PDF
Date Published	September 2002	Downloads	40
Format	White Papers
Topics	Systems Integration, CRM

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Tags:
systems integration

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Tags:
systems integration

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Publisher:
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Channel:
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Channel:
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Tags:
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Publisher:
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Publisher:
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Publisher:
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