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IBM Tivoli Business Systems Manager Helps the Principal Financial Group Manage Service Levels
Overview The Principal Financial Group, Inc. (NYSE:PFG) is a leading global financial institution. While the company has used infrastructure management tools for years, there was a missing link during SLA meetings with company business unit executives. The Principal to search for a method to help organize, analyze and report on how IT outages affected business segments. Knowing whether a router or a server was down was no longer enough. The goal was to understand which business processes were affected. Could the company's call center staff still access customer service information? Could employer groups complete online transactions through the company's Web site? Could individual investor's access account information? IBM Tivoli Business Systems Manager helps us integrate a combination of Tivoli and other tools to better understand how various IT events affect the availability of critical business processes. Using IBM Tivoli Enterprise Console, the company's operational command center can monitor alerts from Tivoli and non-Tivoli products to gain visibility to virtually all IT resources. This interoperability is essential for The Principal.
| Publisher | IBM | File Format | HTML |
|---|---|---|---|
| Date Published | August 2003 | Downloads | 8 |
| Format | Case Studies | ||
| Topics | |||
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