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Ipex ITG Saves Time And Improves Efficiency With New Service Desk Solution

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help desk

Overview Ipex ITG (Ipex) is one of Australia's largest IT outsourcing companies with 700 employees in offices throughout the country. Ipex needed to implement a solution that linked to its existing enterprise management frameworks with increased capabilities for asset management and software delivery. It also wanted an automated system that included escalations and notifications. To address these needs, Ipex chose Unicenter ServicePlus Service Desk (Unicenter ServicePlus SD) from CA. This resulted in increased staff efficiency for handling service desk issues.

Further White Paper Details
Publisher	Computer Associates	File Format	HTML & PDF
Date Published	August 2003	Downloads	13
Format	Case Studies
Topics	Help Desk

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