You are here: silicon.com > Resources > White Papers > Enterprise Applications > CRM

CRM White Papers

Global EMS Leader Ensures Customer Satisfaction With On-Time Delivery Using iBaan for Electronics

Tags:
crm

Overview Since the company's founding in 1994, the Concord, Massachusetts-based EMS provider has grown from little more than a vision to $1.8 billion in annual sales in fiscal year 2000. Managing the complexity of a $1.8 billion manufacturing enterprise can be a daunting task, without the proper tools. That's why, almost from the start, MSL invested aggressively in technology. They picked the iBaan ERP suite in 1995, they were among the first contract manufacturers to do so. iBaan ERP has delivered results for MSL at both a tactical and strategic level. Of course, the system helps MSL managers cut inventory levels, improve inventory turns, maintain ISO 9001 and 9002 quality standards, and ensure customer satisfaction with on-time delivery.

Further White Paper Details
Publisher	Baan	File Format	PDF, requires Acrobat Rdr 5
Date Published	August 2003	Downloads	11
Format	Case Studies
Topics	CRM, ERP

Did you find this white paper useful?

Virtualisation: Architectual Considerations and other Evaluation Criteria

In the past several years, server virtualisation technology has moved quickly and firmly into the IT mainstream. Of the many approaches to system virtualisation available in the market today, VMware's hypervisor architecture has gained the greatest market acceptance. This paper examines the architectural issues, solution support, and enterprise readiness required when deploying such a virtualisation solution.

Publisher:
EMC

Getting Started with Master Data Management

Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies defines master data, examines why it is needed, and explores methodologies for implementing master data management.

Publisher:
DataFlux

Optimising Storage with Global File Virtualisation

This white paper will provide an overview on how Rainfinity Global File Virtualisation virtualises unstructured data environments and moves data -including active, open files-without disruption to users or applications. Rainfinity is the only enterprise-class file virtualisation solution, and delivers complete NAS optimisation across geterogeneous environments, such as NAS, CAS, and file servers.