Infrastructure Management White Papers
Implementing ITIL Best Practices
Overview In order to achieve operational excellence, companies are turning to industry-recognized IT process frameworks to drive incremental improvements. The IT Infrastructure Library, also known as ITIL, is becoming the de facto industry guide specific to IT service delivery and support processes. This white paper explains the concept of IT Infrastructure Library (ITIL) as a Best Practice Framework.
| Publisher | Remedy | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | January 2003 | Downloads | 40 |
| Format | White Papers | ||
| Topics | |||
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