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Customer Support Services White Papers

Service Desk Vendor Landscape Consolidation

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customer support services

Overview ITservice and support organizations are now facing delivery and management of cataloged services while also working to meet and support end-to-end service levels. Operational process efficiencies and end-to-end service management needs can be met only by implementing technologies that enable process integration and proactive trend analysis, thereby commoditizing service desk technology as a functional component of infrastructure management technologies.

Further White Paper Details
Publisher	Hewlett Packard	File Format	HTML & PDF
Date Published	November 2002	Downloads	12
Format	White Papers
Topics	Customer Support Services

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