A survey has revealed that direct sales expert, Dell is continuing to climb the corporate ladder at the expense of Compaq and IBM. According to US IT managers, Dell listens to its customers more and makes more durable products than its rivals.
Many contractors measure time in pounds and pence rather than hours and minutes like the rest of us. Recent IR guidelines suggest that it will also make it more difficult for contractors to offset training costs against their tax bill.
For example, they measure that customer satisfaction is going down, rather than measuring the underlying factors that have caused it to go down. For example, revenue growth is not a measure of increasing shareholder value, it is a measure of...
CRM is playing an increasing part in the way businesses increase loyalty and revenue, while reducing churn and inefficiency. Companies are being urged to realise there is no such thing as a 'ready-made solution' when it comes to their customer...
Caspar Tearle, director of service industries research at JD Power and Associates, said one-tenth of pre-pay and more than one-fifth of contract customers intend to switch providers in the next 12 months and it's becoming even more important for...
The difficulty with this type of agreement is getting external vendors to agree to risk elements that are hardly ever covered by their business model and the complexity of identifying multiple degrees and indicators of service that is often...