CRM White Papers
Enhanced Service to Customers Through Improved Efficiency
Overview Batesville is the leading manufacturer of metal and hardwood burial caskets and a leading provider of cremation urns and caskets. Burial and funeral support services are also important elements of Batesville’s service to its customers. Batesville chose IBM Global Services Consulting to assist with the evaluation phase. IBM helped them determine the critical processes they have as a company. They then went through an extensive RFP process. In April 2000, they selected J.D. Edwards as the best fit for their requirements. Before J.D. Edwards and IBM, when Bastesville looked at new processes that they might implement, or ways the business might change or grow, the legacy software that they had in place held them back. With the J.D. Edwards integration, now they are able to collaborate better within the company, to understand where things stand across the organization in terms of orders, inventory, and financial matters.
| Publisher | J.D. Edwards & Company | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | August 2003 | Downloads | 3 |
| Format | Case Studies | ||
| Topics | |||
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