CRM White Papers

Honda: On a Roll With SAS Software

Overview Honda's strategy for continued global success in the 21st century can be summarized in three steps: stay close to customers, understand their needs and exceed their expectations. They wanted to reduce the amount of time required for the Service Engineering Information Department to receive reports that incorporate large amounts of data stored around the company. So the solution used was SAS/AF software for reporting and SAS Consulting Services to explore resource use, environment and customer-performance expectations.

Further White Paper Details
PublisherSAS Institute File FormatHTML
Date PublishedAugust 2003
FormatCase Studies   
Topics

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