VoIP - IP Telephony White Papers
Technology and Innovation Fuelling a Global Expansion with a Focus on Customer Service
Overview Rising fuel prices, rising competitors and rising customer expectations. This trio of challenges face bmi british midland(bmi) as they begin to roll out their global expansion strategy. Founded in 1938 as a flight school for RAF pilots, bmi has weathered many a storm but while the airline was laying plans to expand across the Atlantic to add Washington DC and Chicago to their Manchester hub they needed to control costs. To keep pace and better manage communications expense they turned to Nortel Networks to implement a cost-saving Voice over Internet Protocol (VoIP) solution using the Nortel Networks Meridian Internet Telephony Gateway (ITG).
| Publisher | Nortel Networks | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | August 2003 | Downloads | 2 |
| Format | Case Studies | ||
| Topics | |||
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