Application Servers White Papers
Collaborative Relationship Maximizes Customer Satisfaction
Overview Convergys Corporation, the Cincinnati, Ohio-based global leader in integrated billing and customer care services, is dedicated to helping its clients create value from their customer relationships. Through multi-channel customer contact centers and state-of-the-art data centers, Convergys delivers an unprecedented level of client focused services to leading companies in a wide range of industries. Fundamental to meeting the customer satisfaction challenge is the IT infrastructure that supports Convergys' customer care offerings. In 1996, Convergys made the decision to enhance its mainframe-based environment with an online customer care provisioning system. Find out why Convergys, after evaluating the huge number of available platforms, chose Sun™ servers from Sun Microsystems as their platform of choice.
| Publisher | Sun Microsystems | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | August 2003 | Downloads | 9 |
| Format | Case Studies | ||
| Topics | |||
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