According to research conducted by BT, sixty one per cent of UK companies have failed to implement a CRM strategy, and 51 per cent of those do not even plan to drive one through in the future. Many organisations are avoiding CRM because they think...
Research conducted in 11 countries on the benefits of CRM for government services was met by scepticism by most senior-level and operations managers in the civil service. Accenture partner Sean Shine told silicon.com: "Most respondents were aware...
Adoption of customer relationship management (CRM) systems in local authorities has almost doubled in the last year because of the impending 2005 e-government targets. By 2005 all government services must be available online and councils see CRM as...
27.10.99 Many customer relationship management (CRM) initiatives in the world's largest companies are at "serious risk of failure", according to research from the Meta Group. Although 80 per cent of companies polled said they have at least one CRM...
Poor customer service remains the main reason consumers desert a product or service despite the vast amounts of money invested by businesses on customer relationship management (CRM) technologies in recent years, according to new research.
The market for CRM applications grew by 10 per cent in 2004, spurred on by the uptake of on-demand software, according to a report released on Tuesday by AMR Research. After two years of flat CRM performance, companies began spending more on such...