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Customer Support Services White Papers

Blue Cross & Blue Shield of RI Positions itself for the Future with Sybase

Overview Blue Cross & Blue Shield of Rhode Island (BCBSRI) wanted to create a Y2K-compliant customer service system that enables customer service representatives to handle questions from customers more efficiently and that could be extended in the future to include self-service Internet access for customers. Using Sybase Enterprise Application Server and PowerBuilder BCBSRI was able to replace its old system with a new Intranet system in just six months. With EAServer, BCBSRI was able to leverage its existing PowerBuilder skills and their legacy applications to create a new customer service system with a cost savings of over $500,000. EAServer's scalability and ease-of-use will allow BCBSRI to easily to deploy its new system to the Internet in the future.

Further White Paper Details
Publisher	Sybase	File Format	HTML
Date Published	August 2003	Downloads	26
Format	Case Studies
Topics	Customer Support Services, Application Servers, CRM

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