Business Strategies White Papers
Moving From Phones to Microsoft Commerce Server 2002 Boosts Customer Responsiveness
Overview Tyco Valves & Controls, a $1.8 billion division of Tyco International, had a traditional fax- and phone-based order entry system. Customers had to call or fax a sales person to place an order or check the status of their order. Sales people frequently had to call customers before manually entering the order into the legacy system. A business-to-business e-commerce application using Microsoft® Commerce Server 2002 and Microsoft BizTalk® Server 2002 let Tyco Valves customers enter their own orders and check the status of their orders over the Internet seven days a week, 24 hours a day. Using Commerce Server 2002 to put customers in the driver's seat has given Tyco Valves increased sales and reduced costs.
| Publisher | Microsoft | File Format | HTML & WORD |
|---|---|---|---|
| Date Published | May 2004 | Downloads | 50 |
| Format | Case Studies | ||
| Topics | |||
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