Business Strategies White Papers
Case Study - People's Bank: Banking on IBM to Build an Integrated e-Infrastructure
Overview
At a time when the banking industry has consolidated — driven by the maxim that "bigger is better" — Conneticut's People's Bank has focused on staying nimble and customer-friendly. As the need to rapidly respond to the market with new services was becoming more and more pronounced, the bank concluded that its highly heterogeneous IT architecture was limiting its flexibility and slowing its speed to market.
In early 1998, the bank engaged the IBM Application Integration Middleware (AIM) Group to assist in developing an architecture that would allow the bank to tie together all of its service delivery platforms — Web-based services, branch-based tellers, call center reps, and telephone-based services — back to a common set of business rules that would govern all channels. Seamless links to the bank's external partners were also created to support realtime data transfer. In addition to gaining the ability to develop and introduce new services more rapidly and at lower cost, the solution has lowered costs and improved the efficiency of several operational areas including call center operations.
| Publisher | IDC | File Format | HTML & PDF |
|---|---|---|---|
| Date Published | August 2001 | Downloads | 63 |
| Format | Case Studies | ||
| Topics | |||
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