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Infrastructure Management White Papers

Understanding How Tivoli Products Support Industry Best Practices in IT Management

Overview ITIL (IT Infrastructure Library) is a process-based methodology used by IT departments to verify that they can deliver IT services to end users in a controlled and disciplined way. It incorporates a set of best practices that are applicable to all IT organizations, no matter what size or what technology is used. ITIL is used to create and deliver service management processes; this paper looks at how these tasks are made easier by the use of service and system management tools such as those provided by Tivoli software from IBM.

Further White Paper Details
Publisher	Tivoli Systems	File Format	PDF, requires Acrobat Rdr 5
Date Published	October 2002	Downloads	29
Format	White Papers
Topics	Infrastructure Management

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